Refund and Return Policy – Inner Booster

Last updated: July 28, 2025

At Inner Booster, we are committed to providing high-quality products and a satisfying shopping experience. If you need to cancel, return, or request a refund for your order for any reason, this policy outlines the criteria and steps to follow.

Please read the conditions below carefully before initiating any return or refund process.

1. Order Cancellation

If you wish to cancel an order placed through our website, you may request it within the first 24 hours of purchase, as long as the order has not yet been processed or shipped.

If you meet this deadline and condition, you will be granted a full refund, without penalties.

To request a refund, please write to us at support@innerboosters.com with the subject line "Order Cancellation" and include the order number.

2. Product Returns

At Inner Booster, we accept returns of physical products under the following conditions:

The product must be unopened, in its original packaging, with no signs of use, and in perfect condition for resale.

The return request must be made within 15 calendar days of the purchase date.

Returns of opened, used, or mishandled products will not be accepted.

Once we receive the product and verify that it meets the established conditions, the corresponding refund will be processed.

3. Shipping Costs Associated with Returns

In the case of returns for personal reasons (for example, change of mind), shipping costs are the customer's responsibility.

If the return is due to a defective product, damaged during shipping, or incorrect shipping, we will be responsible for the return shipping costs, and you can choose a refund or replacement of the product at no additional cost.

4. Refund Processing

Once the product is received at our distribution center and its integrity is verified, we will process the refund within the next 15 business days.

The refund will be issued using the same payment method used at the time of purchase.

The time it takes to see the refund may vary depending on the bank or payment platform used by the customer.

5. Exclusions

For reasons of safety, hygiene, and the effectiveness of our natural products, we do not accept returns of opened, tampered with, or partially used products, except when a manufacturing defect has been identified.

Returns and refunds also do not apply to:

Products on sale, clearance, or promotional campaigns, unless defective.

Orders placed with incorrect information provided by the customer (address, contact information, etc.), when the error prevents delivery.

6. Contact for Returns or Refunds

To initiate a return or refund request, please contact us via:

📧 Email: support@innerboosters.com

🌐 Website: www.innerboosters.com

Please include in your message:

Order number

Reason for return or cancellation

Evidence (in case of defective or damaged products)

Full name and contact information

7. Final Considerations

This policy has been prepared in accordance with the provisions of Law 45 of 2007 on Consumer Protection and Defense of Competition of the Republic of Panama, as well as the current Commercial Code.

Inner Booster reserves the right to update this policy at any time, posting any relevant changes on its website. The most recent version will always be the most recent published version.